Terms of use

Welcome to our online store www.OnceUponAtoy.gr.

The purpose of the operation of the website OnceUponAtoy.gr is the retail sale via the internet.

The owner of the online store is the company “GIANNAKA DESPOINA” which is located at 196 Ermou Street in Mytilini Lesvos, PO Box 81100. The company’s VAT number is 132904139 and the competent tax office is the MYTILINES. The contact phone number for the company is 2251 055737 and the contact email is sales@OnceUponAtoy.gr

These terms of use govern transactions, purchases, returns, consulting services, the use of website data, the protection of personal data and the security of each user’s transactions.

When you enter or register on the www.OnceUponAtoy.gr website, it is considered that you agree and unconditionally accept the present terms and conditions of use. For this reason, please read this text carefully and in case you disagree or disagree in the future with part or all of the terms, contact the company immediately.

The website OnceUponAtoy.gr may modify the terms of use without prior warning except for publication in the online store with the date of modification.


The content of the website, consisting of texts, images, photographs, logos, trademarks and software, are the intellectual property of the company GIANNAKA DESPOINA. It is not allowed to copy, reproduce and use (total or partial) the content for commercial purposes without the prior written consent of the company GIANNAKA DESPOINA. Copying and storing in digital form (only on a personal computer not connected to a computer network) of the information material and photographs is permitted if intended for personal and non-commercial use.

Restrictions on Conduct and Use

Users must:

Not to publicize material or, in general, the actions they carry out, not to bring criminal, civil or administrative liability to the company GIANNAKA DESPOINA. The posting of illegal, harassing, defamatory, abusive, threatening, vulgar, obscene, harmful, or any form of objectionable material is prohibited. In any case, they must comply with the relevant Greek and European legislation and codes of practice.
Provide true personal information and product delivery information. The code (password) declared during registration is unique and personal and in the event of its theft, users should immediately inform GIANNAKA DESPOINA company. In case of any change of personal information, they should be informed immediately.
Not to gain unauthorized access to material and not to store or publish copyrighted material without the consent of the owner.
Not to publish material that contains any form of advertising or promotion of products or services.
Do not publish links that lead to addresses other than OnceUponAtoy.gr
The company GIANNAKA DESPOINA reserves the right to refuse the publication of material that does not comply with the above rules or is considered to affect its interests. Also for the same reasons it is possible to delete material that has already been made public. In this case users are requested not to attempt to republish this material.

In the event that due to some incompatible act of a user, the company GIANNAKA DESPOINA is obliged to pay any form of compensation, then the specific user is obliged to pay this amount to the company.

Limitation of Liability

The informative content of the OnceUponAtoy.gr website, which consists of texts, photos and videos, is drawn from the same sources and after being edited by specialized staff of the GIANNAKA DESPOINA company, it is posted on the website. In case any problem is found, users are invited to inform OnceUponAtoy.gr immediately so that it can check and correct the material.

3.1 Lack of availability

OnceUponAtoy.gr has a dynamic product range of 10,000 codes. Shipments of new orders are carried out a few working days after they are registered in the online store, depending on the address and country of the recipient. In rare cases and periods of offers or discounts the time may be slightly longer than usual. In the event that some products, while they are posted on the online store, are not available due to a general lack of suppliers or the cancellation of their circulation in Greece or due to force majeure or bad weather conditions or for any reason it is not possible to receive them from OnceUponAtoy.gr, the company assumes no responsibility.

3.2 Failure to Provide Services

OnceUponAtoy.gr makes every effort to ensure that its services are available within the specified hours and time limits. However, it does not take any responsibility in the event of the inability to fulfill any service due to the fault of the courier companies it cooperates with, or a malfunction of the internet service provider, or the online hosting provider or the online payment processing provider or the electricity provider or the telecommunications service provider.

3.3 Malware

OnceUponAtoy.gr uses professional tools and software for continuous – twenty-four hour – surveillance and prevention of malicious software from its code. However, in no case does it assume responsibility for the possible contamination of users’ equipment by such software. In any case, it is recommended that you have a valid and up-to-date antivirus software installed on your device when connecting to the OnceUponAtoy.gr website.

3.4 Liability for loss of profits

The sales made concern products intended for personal use. OnceUponAtoy.gr does not assume any civil liability due to loss of profits, or loss of reputation and clientele.

Secure Transactions

For the security of your transactions, the company GIANNAKA DESPOINA on the website OnceUponAtoy.gr uses the SSL protocol with 128-bit encryption. This way all your transactions are encrypted so they can’t be intercepted in transit over the internet. The execution of electronic payments with a credit or debit card is done through transfer in a secure environment of the bank, and the company does not in any case manage or store information of the customer’s credit or debit card.

Through the Redirection service, OnceUponAtoy.gr supports and is protected by the strong cardholder identification services “Visa Secure” (for transactions with a Visa card) and “Mastercard Identity Check” (for transactions with Mastercard and Maestro cards).